Wednesday, January 19, 2011

When can we say we have Learnt and Know Everything?

Learning, learning, learning........there is no end to learning in life! In fact everyday is a new learning experience for each one of us. 
There are many more to learn even with some of the things we know or have learnt. For instance even the professionals and learned educationists - like the medical doctors, PHDs, engineers, scientists, masters, architects, lawyers, IT specialists, bankers, etc - though they know something of their own professions yet none can proclaim themselves that they know everything of their profession as there are many more still to learn.
Every school-going child passes through the whole learning cycle from Class PP to Class X in Schools, pre-university studies and degrees from colleges and universities and finally gets employed in services. But even after employment everyone has to undergo yet another learning process in service careers from dispatch to accounting to management and finally as leaders.
Is this the end of our learning process? Definitely Not!  Even the leaders - who have reached the top of the employment rung – have still to learn how to manage people, be a good leader and so on and so forth…...  
Everyone, irrespective of one’s profession, is still a learner as there are many, many new things to learn and many, many things that we do not know in life. Though there is much more to learn, however, life is too short to learn that no one can claim one has learnt and mastered everything.
Even in life after death if born as humans the whole learning process will start all over again. So there is ‘No End to Learning’
So, when can we say that we have learnt and know everything?  I suppose, NEVER……!
Nevertheless, let us all be guided by this wisdom, “Learn as if we will Live Forever”

Monday, January 10, 2011

Change of Banking Scenario in Bhutan

The banking in Bhutan in the past was primarily characterized by complete monopoly and orthodox style of managing business. Prior to the emergence of Bhutan National Bank (BNB) as the private bank, Bank of Bhutan as the only commercial bank in the country enjoyed the monopoly of catering to customer service in whichever way they preferred. The customers were completely at the mercy of Bank of Bhutan since they did not literally have any other options than to depend on BOB for all their banking needs irrespective of quality of customer services extended by BOB. Under these circumstances and coupled with the luxury of enjoying full support of the Govt through the Ministry of Finance maximization of profit was guaranteed for BOB; and these factors  rather forced BOB to remain complacent in their drive for customer acquisition and providing quality customer services.  
The complacent attitude of BOB towards customer service continued to remain same even with the emergence of BNB as a private bank in 1996-97. Being the new player in the market and with their innovative ideas and strategic approach towards aggressive marketing of customer acquisition, BNB was able to capture the market share of over 40 % in the kingdom. 
But now the banking scenario in terms of competition among the banks in the kingdom remains completely changed with the entry of Druk PNB Ltd and TBank Ltd as additional private banks, along with BDFCL now given the license to operate as a bank. Bhutan can now boast of having five banks in the country, viz. BOBL, BNBL, Druk PNB Ltd,  TBank Ltd and BDFCL. The banks can no more remain complacent in their attitude towards customer service as in the past.  In order to survive in the market each bank now has to adopt different strategies of acquiring new customers and improving  customer service quality.
The question now arises how many new and different customers can really be acquired by the banks with a small population of Bhutan just lying above 0.7 million and at the same time with the very small and limited number of customers. Customers can now test the quality of customer service each bank provides and if they are not satisfied they always have the option of migrating to other banks whosoever is able to meet their expectations. In the process there will be continuous flow of same customer from one bank to another thereby creating a vicious circle of customer migration within the banking environment.   
I foresee that each bank in the country would be competing to acquire the existing clients of other banks. The type and nature of financial services and products offered by the banks in Bhutan are more or less similar. And customers now have the full option of selecting the banks of their choice. Their choice and selection of banks would now be predominantly determined by the quality of customer service and not by the type and nature of products and services the banks offer.
When I say “quality of customer service” I mean the promptness and fastness in the delivery of services, politeness and cordial attitude of banks’ staff and the banks’ ability to meet all the customers’ expectations.
The essence of competition among the banks in Bhutan is now vested with the acquisition of new customers and improvement in the quality of customer services rather than the launch of new products or improvisation of existing products. Whichever bank delivers fast and prompt services and meets customers’ expectations will be able to automatically maximize their market share and profitability.
As people can judge the effectiveness and performance of banks by the size of customer base, each bank is now confronted with greater challenges of seriously competing for customer acquisition and improving customer service. The banks in Bhutan do not anymore have the privilege of remaining complacent in their attitude to customer service. Either they have to come up with new innovative ideas and strategic plans to acquire new customers and improve customer services or else they will lose their market share with adverse impact and decline in their profitability.                         

Right Person for the Right Post

Organisation exists when there is a leader and group of people working for its business. No organisation can exist without people. So the basic prime factor for success or failure of any organisation anywhere in the world depends on the quality of its leader and workforce.

A good leader must therefore satisfy the qualities of dynamism, selflessness, high degree of integrity, broadmindedness with positive attitude and above all fair treatment of all workforce. Irrespective of the qualification and knowledge; rank and seniority; skilled and non-skilled; related party or not, all members of the workforce are equal in the eyes of the organisation. Therefore it is very crucial that a good leader runs the organisation without any discrimination and nepotism among the workforce.

However, people might argue that success or failure of organisation do not entirely depend on its leader but rather on its systems and procedures. But who makes and originates the systems and procedures? Of course they are made by the leader and his management team (comprising of people). The quality of systems and procedures whether strong or weak, therefore, ultimately depends on the quality of the leader.

If the top leader is clean everything down the line including the systems would be clean. But if the leader is selfish and corrupt everything would be corrupt. I feel that high prevalence of nepotism and favouritism is the main culprit of weakening the good systems and thereby resulting in high level of corruption in any organisation.

Therefore since it is the leader who is responsible for success or failure of the organisation it is highly essential that government put in place a strong culture of selecting a right leader for a right post. There should not be any bias or favouritism even in the initial selection of the leader.

Sunday, January 9, 2011

What people always forget!

People always forget to think that there are many other people beside them who would know what they do not know and who would not know what they know. This is the special characteristic of people with pessimistism or those who are egoist. These category of people will always tend to think that they know everything; but they do not realise that there would be so many people who would know what they do not know.

The fact in reality is that no two individuals are alike. One individual may be knowing what the other individual does not know. Similarly he may not be knowing what other individual knows. Thus the world is filled with different kinds of people with various levels of thoughts, understanding, knowledge and experience. That is why every individual should respect each other irrespective of their background and live in harmony and sociable.

The conflicts between countries and nations, the differences between people of various backgrounds, family feuds between husbands and wives, social disharmony etc are all because of people who do not understand that there are other people "who knows what they do not know and who do not know what they know". If people are fully conscious of these then there would be peace and harmony everywhere.

So let us always be guided by this thought that there would be people "who would know what we do not know" and "who would not know what we know".      

Friday, January 7, 2011

Steady Growth of BOB with Economic Development

Bank of Bhutan was established as the premier commercial bank in May 28, 1968 under the Royal Command of His Majesty the 3rd Druk Gyalpo, King Jigme Dorji Wangchuk. It is now the oldest and biggest bank in the country. Year after year the Bank of Bhutan has been steadily growing almost in tune with the economic growth pace of the country. As a result it is now reaping the fruits of its social and commercial services that it has rendered to the kingdom. 

As far back in 1990's only a couple of branches were making profit whereas majority of its branches were incurring heavy losses. But now with the unfolding of the 21st century the bank has made great strides in turning most of its branches to profit making centres. A table of bank's growth in terms of number of branches with profit vis-à-vis loss is reproduced below for everyone's information:  

No. of Profit Branches
No. of Loss Branches
Total Branches

The table above clearly indicate the remarkable improvement in bank's performance over the last 4 years from 2007 to 2010. As against 18 branches which were incurring losses and only 8 branches making profit way back in 2007 the Bank of Bhutan has now been able to turn around 24 of its branches to profit-making centres with only 3 branches incurring loss in 2010. This commendable performance is all due to the continued and unfailing support of all its valued constituents, government and the people of Bhutan to whom the Board, Management and all  Employees of Bank of Bhutan would like to convey heartfelt appreciation and gratitude. By 2012 it is quite certain now that all 27 branches of Bank of Bhutan would be making profit and the country will greatly benefit in terms of handsome dividends from the coffin of BOB. 

Monday, January 3, 2011


Each and every citizen of a country has his or her own individual role to play in the service of Tsa-Wa-Sum and GNH. Citizens may vary from simple farmers and village headmen to musicians, teachers, technicians, engineers, doctors, politicians, leaders etc. But irrespective of what they are and diverse professional backgrounds each one is individually and collectively responsible for achievement of economic growth and uplifting of the society and the country, be it small or large.
Few may be good leaders and good politicians, some citizens may be good at decision making and planning while some others may be expert in execution of planned activities. Still some may have the capacity of executing the roles and responsibilities independently while few others might need direct guidance and little bit of mentor from the supervisors. Some may be optimists and others pessimists. But whatever the differences in individual talents, capacities and attitudes each one can perform their best only if they live in harmony with each other and work together in the spirit of active co-operation and teamwork amongst them.  
For instance the objectives of the country cannot be achieved if the King is not supported by his subjects; if political leaders are not supported by his party members. Similarly, no CEO or the heads of agencies can individually achieve the objectives of the organization without the active support of its employees. So in order to achieve the objectives and goals whether for the country or any agencies, the co-operation and teamwork of all stakeholders are very essential. We cannot just imagine achievement of anything by itself or in isolation without the support of everyone. Each individual is dependent on one another in the world of co-existence.
Therefore the only effective tool for the service of Tsa-Wa-Sum and achieving the country’s GNH is the co-operation and teamwork of every citizen.     

Saturday, January 1, 2011

My Hobby is Painting

Dear Readers and Friends,

This is one of my latest nature paintings done in oil. It was completed on 14th Nov, 2010. I am neither a professional artists nor a full timer painter as I have not undertaken any formal courses in painting. I am just an amateur painter who have embraced painting purely as a personal hobby out of one's own interest and will. Whoever is interested in my painting please enjoying viewing on this blog.       

Nature is lovely the sight which needs to be appreciated by everyone. In this painting you will see a happy deer family residing by the stream side. The painting also shows surprising look of the deer family with their ears standing upright which clearly tells us that they have suddenly observed something striking or some danger on the other side of the stream. Guess what it could be there which has made the deers frightened.